At dinner last night i was sharing my idea of this blog and within seconds i had my first contribution from a mate – let’s call him Eddy. Two years ago Ed and his wonderful wife purchased a new fancy bed from a local retailer. The bed came with a 10 year warranty and was promptly delivered to their home. Within the first year they noticed the bed was starting to slump in the middle – But Ed with a smile on his face suggested that was his doing 🙂 over the next year they realised that in fact it was an actual issue with the bed and they contacted the company who made the bed. Within a couple of days the bed was picked up and a loaner was left behind, within a week they were informed that the bed was faulty and they could head back to the original store and find a replacement from any bed in their range. Turns out the style of bed they had was no longer made by the company and rather than arguing the point, using legal jargon or simply stalling the process – the company simple asked Ed to head back to the store and use the store credit they had provided to purchase any bed they wanted. The company absolutely realised that they would be buying a bed from a competitor but still responded accordingly .
That is no way to run a business